Apple has earned one other first place rating for its laptop computer customer support when in comparison with different tech firms. Laptop Mag immediately launched its 2019 examine that discovered Apple far forward of competitors like Samsung, Microsoft, HP, and extra in the case of each telephone and internet assist for computer systems.
Laptop computer Magazine notes that it goes undercover to price laptop computer tech assist from the most important tech firms for essentially the most genuine outcomes.
That’s why, for greater than a decade, we’ve gone undercover as on a regular basis customers to check the telephone, social media and internet assist that’s offered by the main laptop computer producers. Listed here are tech assist’s greatest winners and losers for 2019.
Apple has topped the publication’s assist rankings for the previous couple of years, and this yr the corporate earned a complete rating of 91/100.
The Cupertino firm’s tech assist brokers proceed to be among the many quickest and most educated within the enterprise, delivering correct solutions to our Mac questions throughout stay chat, social media and over the telephone.
Apple took high honors with a mixture of pace (common name time of simply 6 minutes) and pleasant and knowledgable brokers.
Key takeaways: Whether or not you’re searching for assist along with your MacBook on Twitter, by way of stay chat or over the telephone, Apple’s tech assist brokers are constantly speedy, educated and pleasant. We simply want that the tech big would provide troubleshooting assist over Fb.
Notably, gaming targeted Razer got here in second simply three factors beneath Apple with 88/100. It even managed to earn the very best total rating within the internet assist portion with 58/60. Nonetheless, Razer scored fairly a bit decrease than Apple for telephone assist.
Samsung earned a complete rating virtually 20 factors beneath Apple for its buyer assist at 73/100. In the meantime, Microsoft got here in eighth place with a complete rating of 64.
Take a look at how Apple’s 91/100 score broke down here, in addition to Laptop computer Magazine’s total tech support showdown.
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