Apple has confirmed in an inside doc to restore employees that it’s recognized a problem with the principle logic board in what it says is a “very small quantity” of MacBook Air fashions. Apple Shops and licensed restore employees have been knowledgeable to exchange the principle logic board in affected machines for free of charge to prospects, in response to the doc obtained by 9to5Mac.
Apple’s memo to restore employees notes that it has recognized “a problem” with the principle logic board particularly in Retina, 13-inch, 2018 MacBook Air fashions with sure serial numbers. Apple will probably be emailing prospects with machines with the serial numbers they’ve recognized as being affected, in any other case prospects can take their machine to Apple Shops or licensed restore employees to have their gadgets checked out.
Apple’s paperwork record signs as points with “energy,” however don’t elaborate on what issues customers are experiencing precisely. A fast search on-line for issues with the 2018 MacBook Air logic board reveals reviews again to when the system first launched with some customers’ machines not capable of energy on in any respect.
Apple has not but publicly introduced this system or listed it on its “Exchange and Repair Extension Programs” webpage the place it lists recall and repair packages. In some instances Apple doesn’t record packages that solely have an effect on a small variety of gadgets, however it’s not clear what standards it makes use of to resolve to publicly announce a restore or recall program.
For affected machines, Apple will supply this system for 4 years from the unique buy date. Customers that assume they may be experiencing the problem can take their MacBook Air to Apple Shops or an Apple licensed service supplier.
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