When you’ve got an Ellipsis Jetpack cell hotspot from Verizon (the proprietor of Engadget’s mother or father firm), chances are you’ll wish to examine it proper now. The provider has issued a recall for two.5 million Jetpack cell hotspots after receiving 15 experiences of cases whereby the gadget overheated. In six of these, the gadget triggered hearth harm to bedding or flooring, whereas it triggered minor burn accidents in two of the cases reported.
The affected hotspots are oval darkish navy units imported by Franklin Wi-fi Corp, in keeping with the discover printed by the US Shopper Product Security Fee. They have been bought on-line and at Verizon and different retail shops nationwide from April 2017 by way of March 2021, and so they have been additionally issued to college students in sure college districts. The hotspots have been bought with a charger that has a sticker on the wire stating: Appropriate: FWC MHS900L, Mannequin: FWCR900TVL, DC151030.
In case you do have affected hotspot, flip it off and preserve it in a spot with good air flow. You’ll be able to nonetheless use it in case you completely must, however the provider has listed a lot of steps you need to observe to your personal security. First, you need to plug it in after switching it on to obtain two over-the-air software program updates, which allow its figuring out quantity to be displayed on the display and stop it from charging whereas it is plugged in and powered on. You must go away it plugged in when you’re utilizing it after which be certain it is switched off and unplugged after you are finished.
Verizon will change your gadget without cost, however you need to contact the provider to get one and to get a return envelope to your outdated hotspot. You’ll be able to name 855-205-2627 from 8 AM to 10 PM ET to course of the return or do it on-line by way of the provider’s official Ellipsis Jetpack recall page.