1000’s of T-Cell dwelling web customers have reportedly had their service stopped flat due to a software program replace that kills their modem.
A firmware replace despatched to Sagemcom Quick 5688W modems utilized by T-Cell dwelling web customers has crippled round 34,000 of the models by reducing them off from the provider’s community, stopping them from being reset on T-Cell’s facet, based on The Cell Report. And not using a distant repair, clients have wanted to swap out their modems completely for brand new models.
The replace appears to have affected solely 1 / 4 of customers who’ve acquired the replace, the report famous, and T-Cell was mentioned to have stopped sending the software program to different customers. The replace was supposed to repair a separate situation of unintended reboots that had impacted the Sagemcom routers.
T-Cell’s Residence Web service principally consists of mounted wi-fi entry, which makes use of modems just like the Sagemcom Quick 5688W to transform sign from the provider’s 5G cellular community into dwelling Wi-Fi. T-Cell has round 2.6 million dwelling web clients, the provider reported for its fourth quarter 2022 earnings.
T-Cell did not instantly reply to request for remark.
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